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_a331.1 _bR453 |
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_91379 _aReicheld, Frederick F. |
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| 245 |
_aThe loyalty effect : _bThe hidden force behind growth, profits, and lasting value / _cFrederick F. Reichheld; Thomas Teal |
||
| 260 |
_aMassachusetts, _bHarvard Business School Press, _c1996. |
||
| 300 | _a323 p. | ||
| 650 |
_xBUSINESS-NEGOCIOS _xECONOMIC-ECONOMIA _xCUSTOMER SERVICE-SERVICIO AL CLIENTE _91380 |
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_2ddc _cBK _6BK |
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_c12026 _d12026 |
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