| 000 | 00558nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20150513152706.0 | ||
| 008 | 030206s2002 ck 000 0 spa d | ||
| 020 | _a9688605756 | ||
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| 082 | 0 | 4 |
_221 _a658.89 _bT734 |
| 100 | 1 |
_aTschohl, John _93870 |
|
| 245 | 0 | 0 |
_aServicio al cliente : _bEl arma secreta de la empresa que alcanza la excelencía / _cJohn Tschohl |
| 250 | _a3 ed. | ||
| 260 |
_aMéxico : _bPax México, _c2001. |
||
| 300 | _a351 p. | ||
| 650 | 0 | 4 |
_2LEMB _xSERVICIO AL CLIENTE _xMERCADEO _93871 |
| 942 |
_2ddc _cBK |
||
| 999 |
_c3042 _d3042 |
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